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If something goes wrong or you’re unhappy with the service you’ve received, please contact us as soon as possible so we can resolve the issue promptly.

You can reach us at complaints@sabish.co.uk.
Our dedicated Quality Assurance team will log your concern and provide you with a Case Reference within 2 working days.

We will contact you within 10 working days to update you on our investigation and discuss the next steps toward resolution. In some cases, we may appoint a specialist third-party representative to handle your complaint on our behalf. If this happens, all communications will be managed through them to ensure efficiency and clarity.

If you remain dissatisfied with the outcome, you may escalate the matter to our Complaints Manager by emailing complaints@sabish.co.uk with the subject line “FAO Complaints Manager”.

Should your complaint remain unresolved after 8 weeks or if a deadlock situation is reached, you may refer your case to the Energy Ombudsman, who offers a free, independent, and impartial service.
Website: www.energyombudsman.org
Phone: 0330 440 1624
Email: enquiry@energyombudsman.org